We have now gone live with our new online consultation service, Patient Triage. This is a great way for you to contact our practice for non-urgent medical or administrative requests. It is very simple to fill out so please do give it a go if you need to contact us. Please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist so click here to start your online consultation. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception as normal on 01736 793333.

• Complete a Online Consultation or call 01736 793333
• Our admin team will triage your concern to ensure you are seen by the most suitable clinician.
• Most queries are initially booked as a telephone call. The clinican will then call you to discuss your illness and may invite you to the surgery to be seen face to face
• We may use video consultations, or ask you to send pictures to help (we are using AccuRx to do both of these functions. Messages come to you via Text message). 

Tips to get the best out of telephone first consultations

• To maintain continuity with your doctor, know what day they work and call up on those days. See the staff page of this website for Doctors usual working days.
• Download the "whereby" app. We are using this app to do video consultations using your smart phone. Video consultation has been shown to be as effective as face to face consultation.
• Monday is our busiest day, we are quieter later in the week, please consider this if your problem is not urgent.
• If your hearing is not great it is ok for someone else to talk for you on the phone.
• As with all consultations, think about what you would like from the consultation and be clear about telling us what that is. 

We can send you text messages to your mobile phone. This can range from just information, to inviting you to send us pictures, join a video consultation, or sending you a document such as a fit note.

This link  helps you if we have sent you a message https://support.accurx.com/en/collections/2279595-accurx-for-patients

For sending pictures it is really simple. This has revolutionised how we manages rashes and skin lesions. We have often wished we had a good technological solution for you to send photos, and it took a pandemic for us to get one. You will receive a text message, simply click on the link, attach your picture and send. It arrives direct on our desktop and we can save it simply to your medical record to compare at a later date.

As you can see on the AccuRx website, their data protection complies with all NHS regulations, you need your date of birth to respond to messages, and it invites your consent to us storing your photos (rest assured we will only ask for appropriate images). 

Video consultations. Work quite well. Sadly the quality is not always what we like, but we suspect this links to our internet speed in the surgery which is not as good as most home broadband. We do use this when appropriate, but will also bring patients into surgery if needed.

nt information after a phone call. We think this is good and will make communicating with you easier. But welcome feedback to whether you agree. 

It helps us if you register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

Nurse Practitioners:

• Our Nurse Practitioners are highly trained nurses who have worked with us for many years delivering this service. They can assess, diagnose, investigate and prescribe for your health issue.

Health Care Assistants (HCA's):

• Our HCA's are trained in my different skills including: completing blood tests, BP checks, dressing changes, INR tests and ECG's. 

Practice Nurses:

• Our Team of Practice Nurses are able to help you with your Chronic Diseases, complete smear tests, injections and dressings.

Home visits are for patients who are housebound and unable to travel to the Stennack Surgery.

Please ring the surgery and tell one of Patient Support Co-Ordinators that you are in need of a home visit, they will ask you a few questions and book a telephone call appointment for you. A GP will call you, discuss your illness and allocate a time to visit you at home. 

If you feel you require a home visit please try to contact the Surgery before 10:00am

We understand patients may not attend appointments for reasons outside of their control, however the appointment could have been used by another patient.

Last year 2,255 appointments were missed, which results in a loss of over 750 clinical hours. We're working hard as a surgery to increase our clinical capacity - please help us to help you.

If you have specific problems that are preventing you from informing us when you cannot attend for an appointment and you wish to discuss, then please ring us on 01736 793333 and we will try and help where we can.

If you have a mobile number or email address, please let us know to ensure you from receive reminders before your appointment at the surgery.

The easiest way to cancel an appointment is via the NHS app. If you do not have access to the NHS App, please phone the surgery on 01736 793333.

Thank you for your co-operation in this matter.